Shipping & returns
We ship from India within 24 hours. Most orders arrive in 10–14 business days, tracked door to door.
Your shipping cost
⚠ Countries we can’t ship to: Due to customs restrictions, we don’t currently ship to Afghanistan, Cambodia, Cyprus, Israel, Mexico, Nepal, the Philippines, Portugal, Puerto Rico, Spain, Thailand or Uzbekistan.
Duties
✓ Nothing to pay on delivery
Most countries
Included in your price
EU countries
Added at checkout, based on your order value
Something wrong?
✓ Replace or refund, no return needed
Damaged or faulty
Tell us within 72 hours, with a photo
Not happy with the taste
Tell us within 30 days
Cancel & refund
✓ Cancel free within 12 hours
Refunds
To your card in 3–5 working days, or store credit straight away
Currency
Paid back in the currency you paid. Your bank may charge a fee
Guarantee terms+
Damaged or faulty: within 72 hours
Send us your order number and a photo within 72 hours of delivery. We’ll replace it or refund you.
Not happy with the taste: within 30 days
- Tell us within 30 days of delivery.
- Keep at least half the pack, so we can taste the same lot.
- Send your order number and a photo of the pack showing its batch number.
- We’ll replace it, swap it for another tea, or refund you — to your card or as store credit.
- One claim per order. Gift sets and offers are covered too; free gifts (mug, teacup, spoon) aren’t refunded on their own.
To claim, email help@teabox.com or WhatsApp us.
Need help with an order? We reply within 24 hours.