Shipping & returns

We ship from India within 24 hours. Most orders arrive in 5–8 business days, tracked door to door.

Your shipping cost
⚠ Countries we can’t ship to: Due to customs restrictions, we don’t currently ship to Afghanistan, Cambodia, Cyprus, Mexico, Nepal, the Philippines, Portugal, Puerto Rico, Spain, Thailand or Uzbekistan.
Duties

Nothing to pay when your tea arrives. Most countries: included in your price. EU countries: worked out on your order value and paid at checkout.

Something wrong?

Damaged or faulty: tell us within 72 hours of delivery, with a photo.
Not happy with the taste: tell us within 30 days.
We’ll replace it or refund you. No need to send it back.

Guarantee terms
Cancellations & refunds

Need to cancel? Contact us within 12 hours of ordering, before it ships.

Refunds: back to your card in 3–5 working days, or as store credit straight away. Refunds go back in the currency you paid in. Your bank may charge an exchange fee.

Guarantee terms+
Damaged or faulty: within 72 hours

Send us your order number and a photo within 72 hours of delivery. We’ll replace it or refund you.

Not happy with the taste: within 30 days
  1. Tell us within 30 days of delivery.
  2. Keep at least half the pack, so we can taste the same lot.
  3. Send your order number and a photo of the pack showing its batch number.
  4. We’ll replace it, swap it for another tea, or refund you — to your card or as store credit.
  5. One claim per order. Gift sets and offers are covered too; free gifts (mug, teacup, spoon) aren’t refunded on their own.

To claim, email help@teabox.com or WhatsApp us.

Need help with an order? We reply within 24 hours.