Track your order

Track your parcel with your order number or the AWB (airway bill) number from your shipping email.

See where your tea is

Opens our tracking page. Enter your order number or AWB number there.

TRACK MY ORDER →
Where to find your order number

In your order confirmation email, and in your account under Orders.

Where to find your AWB number

In your shipping confirmation email, sent when your parcel leaves us, and on the order page in your account.

What to expect

We ship within 24 hours. Tracking can take up to a day to update once the courier collects it. Most parcels arrive in 5–8 business days.

Tracking not updating, or parcel not arrived? We reply within 24 hours.